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Remote Online Consultation

If you have any equipment service-related needs, you may contact us via graphic consultation on the VVNA official WeChat account, or submit your information online. We will get in touch with you as soon as possible.

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Service Request
Device Service Support

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Remote Call Platform

If you have (urgent) equipment service needs or other requirements, you can directly dial 18665856319 for consultation on relevant issues and arrangement of orders.

Mail-in Repair Service

If remote services don't work, choose in-store drop-off repair or spare parts coordination with us. Our service engineers will assist you via remote guidance.

More Service Support

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Device Service Support

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VVNA After-sales Service

The entire VVNA service team is dedicated to quality customer service. Customer needs are our priority, and we commit to providing excellent long-term support.

Contact Center18665856319

The VVNA Customer Service Center mainly undertakes three core functions：

I. Global Supply of VVNA After-sales Spare Parts for Products：Our Call Center handles nationwide customer inquiries. We offer precise quotations and keep a multi-million-yuan spare parts stock to fulfill customer demands.

II. Telephone Technical Support：Professional tech support teams deliver tailored solutions covering instrument operation, basic fault judgment, item code checking, and technical consultation. We keep improving our technical service capacity on an ongoing basis.

III. Global Customer Service Hotline：For any needs—technical support, on-site service, product or service consultation—just call the VVNA service hotline. Our Customer Service Center will track and follow up on all your inquiries to guarantee your satisfaction.

Repair Center

VVNA has allocated abundant resources to build a well-equipped technical service center. Our after-sales repair center boasts advanced testing devices and a team of skilled, experienced service technicians. Following the standard of VVNA global service and the tenet of "customer first", we offer robust hardware support for all VVNA products and provide you with fast, premium services wholeheartedly.

VVNA Offers You

On-site Training：Our engineers will provide on-site, one-on-one guidance to operators, including equipment installation and commissioning, to ensure that users master proficient operation skills.

Phone Consultation：Our engineers communicate with users via phone to address all their questions and help them gain a better understanding of the instruments.

Remote Video Support：We communicate face-to-face with users via video software to explain operation procedures and provide targeted guidance.

Technical Documentation：Our professional documentation helps users resolve complex and difficult problems efficiently.